Hey hi hello there!
Welcome to my little store, my name is Mona! I am currently living in a small rural village just on the border with Germany and the Netherlands! I work as a fulltime illustrator from my studio with a big window overhead and a warm cup-a-smthn in hand. Best thing about running an Etsy for me is that I get to lovingly package all of the orders and add personal touches to each one. So if you have a special something you’d like me to write on it, be sure to note me when purchasing <3 If you are curious about more of what I do, be sure to check out my links on IG @ghost_puff

SHIPPING

Since the start of 2020, new policies have been implemented and made shipping from the NL very expensive. To combat this I am now working with InTime Delivery - a Dutch company that handles my letters and packages and re-routes them via the German post system.
This requires me to have 5-7 letters to ship at a time, which means there might be slight delay by 1-2 days until the parcel I ship, reaches the company. They on the other hand are very speedy and ship out within the day of arrival.
I usually take the orders by bike to the post office every Monday/Tuesday, unless a storm is brewing and I cannot make it!

The postal service usually takes around 10 days to deliver the package to its country of destination, however after that the package might remain in customs until it's cleared! This is the reason why some delivery times might be quicker or slower. These are the times I estimated it takes to get your goods:

NL: 5 to 7 days
Europe: 1-2 weeks
United States and Canada: 3-4 weeks
Australia South America, Asia: 4-8 weeks

I ship most items in either a letterbox or a sturdy cardboard envelope. The shipping option does not include a tracking number, because PostNL charges a huge amount for the service. If you however would like one, please shoot me a little direct message and I will give you the prices (depending on your country).

Returns and exchanges:
I will resend every letter that makes its way back to me, be it due to the address getting damaged or some postman forgetting to leave a slip in the post. I do recommend checking for your parcel after the 21 business day period of delivery, since often times the US postal service does not leave a slip in your box, informing that they have come by :))

Unfortunately, I cannot do any type of refund since I am not responsible on how the mail is handled in other countries postal systems. I am still a very small store and cannot afford the expense on that. I would be happy to help out in any way I can so if you do have a worry about your package please address it!